The Richmond Register

Lifestyles & Community

September 11, 2012

As sales drop, Hooters tries to catch women's eyes, too

ATLANTA — Hooters, the chicken-wing chain known for waitresses in tight orange shorts, wants to make it easier for guys to drop by. That means paying a little more attention to their wives and girlfriends.

Walk into almost any Hooters and it's easy to see why some women might be creeped out. Wall-to-wall dark wood. Posters of bikinied Hooters girls. Titillated guys downing pitchers of beer and making cracks like: "They have great wings."

When Chief Executive Officer Terry Marks was hired last year to make over the chain, he found women also were steering clear because the menu was stale, the restaurants were dated and the food was overpriced. Marks wants to remove the Hooters stigma so men aren't embarrassed to put the chain on an expense account and women aren't as quick to veto a meal there.

"Face it, females are 51 percent of the population," said John Gordon, principal at Pacific Management Consulting Group in San Diego. "They've enjoyed more employment growth and you can't ignore them."

Make no mistake. Hooters is still mostly for guys, who make up two-thirds of the chain's customers. Marks insists Hooters will be every bit as sexy as always and that the iconic uniforms are there to stay. Instead, he's freshening up the menu, creating a night scene and bringing more light into the restaurants to make it clear there is nothing to be ashamed of.

"There's an opportunity to broaden the net without putting wool sweaters on the Hooters girls," Marks said in his office in Atlanta. "Everything we do should appeal more to women, but nothing we will do will turn men off."

— — —

There's reason to look for a happy balance. After Hooters' U.S. revenue peaked in 2007 at $960 million, the recession took a toll, pushing down sales every year since, according to Technomic. Revenue dropped 3.4 percent to $858 million last year, while U.S. full-service restaurant revenue increased 1.8 percent, data from the Chicago-based researcher show.

Hooters, which is facing increasing competition from other so-called "breastaurants," including Titled Kilt and Twin Peaks, is vying for customers as U.S. consumer confidence declines and prices for raw ingredients rise. Confidence among Americans fell in August by the most in 10 months as households grew more pessimistic about the economic outlook.

The first Hooters opened in Clearwater, Fla., in 1983, a lark by six businessmen who didn't take the beach bar too seriously. The name is from a Steve Martin comedy skit and the Christmas lights found in most locations became the norm after the owners were too lazy to take them down after the holidays. A group of Atlanta investors added capital and the chain has since grown to 430 restaurants in 44 states and 28 countries.

Hooters of America, the franchiser that hired Marks, operates the majority of stores and is controlled by a group of investors, including private-equity fund Chanticleer Holdings. Marks, a former Coca-Cola bottling executive, has spent most of his 10 months with Hooters improving the menu.

Hooters now touts fresh, not frozen, wings and hamburger patties. The chain doubled its salads to six, replacing iceberg lettuce with mixed greens and adding shrimp, spinach and fresh herbs to give women and health-conscious men more choices. In company-owned locations, burgers now come with fries, and wings are served with blue cheese after research revealed customers felt "nickeled and dimed" buying them separately, Marks said.

The changes come as Hooters scored below Chili's Grill & Bar, owned by Brinker International, and DineEquity's Applebee's for value, food quality and menu variety, according to an August consumer report from Nation's Restaurant News and consultant WD Partners.

There are signs of traction, said Jessi Isola, marketing director at Oceanside, Calif.-based Hoot Winc LLC, a Hooters franchisee with stores in California, Washington and Oregon. More women are showing up at the company's 18 West Coast locations, she said.

On a recent weekday, a Hooters in Chicago's Near North neighborhood was advertising "Buncha Lunches" for $5.99. A sign above the entrance said, "U Have The Draft, We Have The Fantasy."

Jeaneth Mazzocco, 38, had just finished a batch of classic wings with co-worker James Pierson, 47. Mazzocco dines at Hooters about once a month and said colleagues from University of Illinois at Chicago "find it funny that we go."

"It might have been seen as scandalous 40 years ago," Pierson said. "We're going there for the food" and the beautiful girls are just a "gimmick" to draw diners.

It's that internal dialog that Hooters wants to hit head on with new television ads, said Noel Cottrell, chief creative officer at Fitzgerald & Co. Ads by the agency feature devil owl and angel owl finger puppets giving advice to guys.

"With Hooters, for guys in particular, there's a thing that goes through their head, which is like, 'Well, should I go or shouldn't I go?' " Cottrell said. "We just wanted to make light of that discussion."

Hooters will renovate 70 percent of its U.S. stores, adding amenities such as street-level patios and replacing some of the dark wood with more contemporary furnishings to evolve the beach shack vibe. One of the most important design elements will be larger windows so people outside can see in.

"There is nothing to hide," Chief Marketing Officer Dave Henninger said. "For those folks who are convinced there's something to hide inside a Hooters, this new design should disabuse them of that notion."

New flatscreen TVs have replaced old box televisions, and Marks sprung for costly sports programming packages so they could make a nationwide promise to show every game. National Football League games and Ultimate Fighting Championship mixed martial arts bouts are huge draws for couples, Henninger said. New TV ads feature former NFL Super Bowl coach Jon Gruden, once a Hooters cook, pitching the chain as the place to watch football.

Bars often located at the back of Hooters will be moved into the middle of the restaurant and circled with seating for late-night socializing. Hooters is expanding beyond beer with new cocktails and more wines as some locations are now open until 2 a.m.

"They haven't really changed the aesthetic of the restaurant" since its founding, said Nima Samadi, senior analyst at Santa Monica, Calif.-based researcher IBISWorld Inc. Giving the stores a more modern look may "help them transition from the boomers to Generation X."

While the uniforms will stay skimpy, more contemporary fits and fabric may be in the works, said CMO Henninger, predicting any changes will spark a "world debate."

Text Only
Lifestyles & Community
  • Carol-Prewitt-NEW.jpg Disease, thieves were all part of life on the farm

    Wm. Hensley and Nora Whitaker moved to Maple Grove Road when their daughter, Zona, was 5 years old.  They raised hogs, turkeys, chickens and tobacco on their farm.
    Zona grew up and married Wm. Mack Ross. And they were blessed with two daughters, Edith Mae and Etta Marie.
    In 1918, a flu epidemic came across the land, and Mack took sick and died leaving, Zona with the two young girls to raise. They moved from Paige Hill to Maple Grove to live with Hensley and Nora, her parents.

    May 23, 2013 1 Photo

  • Paula-Jones-c.jpg Rain, hot weather will make lawns, gardens grow

    Hello from Baldwin:
    How is everyone's week going? I hope everyone is having a great one.
    We finally got some hot and dry weather, then some storms and more rain. That will make the your yards and gardens grow.

    May 23, 2013 1 Photo

  • Rose-Miller.jpg Freedom Rally June 1 in front of the courthouse

    Observance of Memorial Day began after the Civil War, but the poet Joyce Kilmer wrote these lines as he served in another great conflict, World War I. His words were more than poetic, they were just and honorable. Kilmer is best known for writing “I think that I shall never see a poem as lovely as a tree.” He was killed in the Second Battle of the Marne.

    May 22, 2013 1 Photo

  • Tim-Jones.jpg Bookmobile coming to Union City this summer

    Union City Day was Saturday. The threat of rain discouraged some yard sale participation but overall it was a good day. Fundraising activities by the club raised more than expenses, so that is good news.

    May 22, 2013 1 Photo

  • Katie-Rollins.jpg My heart is crying for Oklahoma

    Hello readers, what a wonderfully blessed day we are having here in Paint Lick, Ky.
    Not much is happening this Tuesday morning other than most are now aware with the storms headed our way. The weather people say it should smooth out some before it gets to our area, but it’s always smart to be prepared.

    May 22, 2013 1 Photo

  • Donna-Moberly.jpg Clothing Closet open this Saturday

    Hello everyone. This weekend will be a little less busy with events at the churches and the community center, however we still have the Clothing Closet open this Saturday from 9 a.m. to noon. They want to see people in need stop by. That is their goal to help others.
    Susie will not be having their fish fry till May 31. This weekend is Memorial Day weekend. So mark your calendar for next Friday from 4 to 8 p.m. Enjoy your family this weekend.

    May 22, 2013 1 Photo

  • Veterans News

    The Madison County Veterans invite the veterans and citizens of Madison County to join us in paying respects to our service men and women (past and present) starting at 10 a.m. Monday at the back gate of the Richmond Cemetery, followed by Madison Memorial Gardens at  noon. Guest speaker at this year's memorial event will be U.S. Rep. Andy Barr.
    Flags will be placed for our service men/women starting Saturday at 8 a.m. at Madison Memorial Gardens and starting at the back gate of Richmond Cemetery. All volunteers are welcome. A special thank you to Memorial Gardens for the gracious donation of flags to be placed at Richmond Cemetery.

    May 22, 2013

  • Peggy-Brandenburg.jpg Gone in the blink of an eye

    Hi!
    One more day of school — yippee!! It sure has felt like summer the past few days, hasn't it? I hope our showers/ storms predicted for today aren’t in the severe category. The folks in Oklahoma have had a tough time of it lately (our prayers are certainly with them).
    Can you believe this is Memorial Day weekend? Where did the month of May go -- it was here and gone in the blink of an eye it seems.
    Representatives of the Flatwoods Cemetery Association Inc. will be set up at the entrance to the cemetery with ballots for upcoming Board of Directors. Just stop by, mark your ballot and drop same in the ballot box and we'll let you know the names of the 2013-2014 Board members.

    May 22, 2013 1 Photo

  • Arritta-Morris_color.jpg Try these ‘crocking good’ foods

    Crock pots are amazing. A crock pot is worth purchasing if you are like myself always on the go.
    You can make anything in it, from desserts to breakfast foods, not just stews and soups. The other side of using one is PATIENCE, and a time for preplanning. If you use your time wisely, your crock pot will make your meal planning easier.

    May 22, 2013 1 Photo

  • Big Brothers, Big Sisters of the Bluegrass hosts first-ever horse show

    Many times, when people think of Big Brothers, Big Sisters, they think of the organization’s fundraiser Bowl for Kids’ Sake.
    But this year, BBBS of the Bluegrass is trying something new.
    “Based on the response that I’ve gotten from our community and surrounding communities, I’m expecting a big event,” said Rhonda Middleton, BBBS of the Bluegrass regional program manager.

    May 22, 2013

Community Calendar
Loading…
Events by eviesays.com
AP Video
Officials: Truck Hit Bridge Before Collapse Sheriff: No Sign Killing of 2 Kids Was Planned Obama Defends Drone Strikes, With Limits Raw: Jurors Deadlock on Jodi Arias Penalty Boy Scouts Decision "First Step" Say Activists Raw: Utah Teen Arrested in Death of His Brothers Closer Look at Okla. School Where Children Died Two Suspects in Murder Known to London Police Boy Scouts Mom Supports Gay Inclusiveness "Be Ready": NOAA Warns of Busy Hurricane Season SeaWorld: Penguins Are Coolest Thing in Florida Obama Renews Call to Close Gitmo Obama Offers Drone Strike Defense Raw: Heckler Interrupts Obama on Guantanamo A Slice of Apple History Up for Grabs
Hyperlocal Search
Premier Guide
Find a business

Walking Fingers
Maps, Menus, Store hours, Coupons, and more...
Premier Guide
Poll

Will you or someone you know benefit from the state’s expansion of Medicaid under the federal Affordable Care Act commonly known as Obamacare.

Yes. Without it I and others who are unemployed or whose employer does not provide the benefit could not afford health insurance.
No. I have health insurance through my employer, a relative’s employer or a government program such as Medicare, the Veterans Administration or Medicaid.
No. I don’t want health insurance.
No. I don’t want health insurance, and the government should not require me to purchase it.
     View Results